Frequently Asked Questions

We offer a comprehensive range of 3D printing services including FDM printing, resin printing, rapid prototyping, small batch production, cosplay and props printing, replacement parts, and design assistance. Whether you need a single prototype or hundreds of production parts, we have the right solution for your needs.

FDM (Fused Deposition Modeling) extrudes melted thermoplastic layer by layer, creating strong, functional parts suitable for prototypes and end-use products. Resin printing uses UV light to cure liquid resin, producing highly detailed parts with smooth surfaces, ideal for miniatures, jewelry, and intricate designs.

Yes, we offer comprehensive design assistance services including model cleanup, optimization for printing, file format conversion, and custom design work. Our team can help ensure your models are print-ready and meet your specific requirements.

Our pricing is based on three main factors: material type, print time, and model complexity. We calculate the exact volume and time required to print your model, ensuring fair and transparent pricing. You can get an instant quote using our BYOM (Bring Your Own Model) page.

Yes, we offer volume discounts for orders of 10+ identical parts. The discount percentage increases with the quantity ordered. Contact our sales team for custom pricing on large production runs or ongoing projects.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for corporate accounts. All payments are processed securely through our encrypted payment system.

We offer a wide range of materials to suit various applications:

• FDM Materials: PLA, PETG, ABS, Nylon, TPU, Carbon Fiber composites
• Resin Materials: Standard Resin, Tough Resin, Castable Resin, Dental Resin, Ceramic Resin
• Specialty Materials: Wood-filled, Metal-filled, Glow-in-the-dark, High-temperature

The best material depends on your application requirements:

• Prototypes: PLA (affordable, easy to print)
• Functional parts: PETG, ABS, Nylon (durable, temperature resistant)
• Detailed models: Resin (high detail, smooth finish)
• Flexible parts: TPU (rubber-like flexibility)

Our team can help you select the optimal material for your specific needs.

We accept the following file formats:

• Recommended: STL, OBJ, 3MF
• Engineering: STEP, IGES
• 3D Scans: PLY, VRML

STL is the most common format for 3D printing. For best results, ensure your models are manifold and watertight.

Our maximum print dimensions vary by technology:

• FDM Printers: 300 x 300 x 400mm
• Resin Printers: 165 x 295 x 300mm
• Industrial Printers: Up to 1000 x 1000 x 1000mm

For larger projects, we can split your model and assemble it post-printing.

Proper file preparation ensures the best results:

1. Ensure your model is manifold (watertight)
2. Check for and fix any non-manifold edges
3. Orient your model for optimal strength and print time
4. Add appropriate supports if needed
5. Scale your model to the desired dimensions

We offer design assistance services to help optimize your models for printing.

We offer several shipping options to meet your needs:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: Next business day
• Pickup: Available at our facility

Shipping costs are calculated based on weight, dimensions, and destination.

Yes, we ship worldwide. International shipping rates and delivery times vary by destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Creating an account is easy:

1. Click the "Sign Up" button in the top right corner
2. Enter your email address and create a password
3. Fill in your contact and shipping information
4. Verify your email address

With an account, you can save your designs, track orders, and access exclusive features.

To reset your password:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for password reset instructions
5. Follow the link and create a new password

If you don't receive the email, check your spam folder or contact our support team.